OUR CUSTOMER SATISFACTION GUARANTEE

We strive to serve each of our customers in a fair and efficient manner by providing quality products. If you are unsatisfied with any of our products, you may return them within 15 days of receipt for an exchange, credit, or refund. Please contact us at 1-800-236-8825 for personal service.

HOW TO REPORT DAMAGED GOODS

If you receive any goods that are damaged in shipping please contact us at 1-800-236-8825. We are happy to replace the damaged goods. Please have your order number and contact information when calling. Please note, you must save the carton for UPS inspection.

RETURNS

While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department. Please contact us at 1-800-236-8825 to contact a representative. We will not refund items that do not have return permission from our Customer Service Department, so please call prior to shipping your items back to us.

SHIPPING

Products are usually shipped via UPS Ground Service unless you request a special shipping method. Please contact us at 1-800-236-8825 to request special shipping. We are happy to use your shipping account if necessary.

PRIVACY POLICY

Your privacy is taken very seriously here at Welders Supply Company. Any information our customers share with us is kept in total confidence. We never share customer information with anyone.  Under no circumstances will Welders Supply Company share, sell, or otherwise distribute your private information, including email address and other data, with outside organizations unless doing so is compelled by law (For example: A law enforcement investigation regarding a credit card fraudulently utilized in conjunction with the sale).

The web site stores order information to complete the order process.  We collect: Credit Card Information, Address, Name and the Order Information for this purpose.  This information is not shared with any third party.

Cookies: The web site collects cookie information to process the order in the shopping cart system.

Information stored in user accounts.  This information that you the customer can provide is optional.  If you do provide information for your account, we can store: Multiple Addresses, Credit Card information and Order Information.  All this information is optional by you the customer. Again, we do not share this information with anyone unless compelled by law.