International Shipping Policy
International Shipping Powered by
We have partnered with FedEx CrossBorder (Formerly Bongo International) to service our international customers.
At checkout, choose your international destination from the country drop down menu. Once you select your country and proceed to checkout, you will be automatically transferred to FedEx Crossborder's checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, FedEx CrossBorder will charge your credit card for the entire purchase. We will ship the goods to Fedex's Global Distribution Facility where they will process the order and then transport the goods to your international address. Extra charges and fees may apply.
WelderSupply.com and any information found on the site are offered for informational purposes only. Welder Supply is not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by Welder Supply. Welder Supply is not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.
Welders Supply Company is not liable for:
a) Products damaged by the shipping company
b) Packages delivered but not received by the customer
Please contact your shipping company for lost and damaged claims.
Copyright © Welder Supply 2015. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on WelderSupply.com, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Welder Supply.)
We strive to serve each of our customers in a fair and efficient manner by providing quality products. If you are unsatisfied with any of our products, you may return them within 15 days of receipt for an exchange, credit, or refund. Please contact us at 1-800-236-8825 for personal service. Packages must be returned freight paid in original packaging and in resalable condition. Restock charges may apply based on the returned condition.
While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department. Please contact us at 1-800-236-8825 to contact a representative. We will not refund items that do not have return permission from our Customer Service Department, so please call prior to shipping your items back to us.
Shipping Policy/Delivery of Goods
Products are usually shipped via UPS Ground Service unless you request a special shipping method. Please contact us at 1-800-236-8825 to request special shipping. We are happy to use your shipping account if necessary. Larger equipment (generally over 100lbs) is shipped via a Fed Ex freight truck. You must be able to unload the product yourself via a lift truck or dock. You may also pick up the product at the closest Fed Ex freight terminal. Fed Ex freight can provide lift gate service in most locations but you would be responsible for any extra charges.
How to Report Damaged Goods
Please inspect all packages for damage before accepting the shipment. Do not accept delivery of the product if you know the product is damaged. If you receive any goods that have concealed damaged in shipping please contact us at 1-800-236-8825. Please have your order number and contact information when calling. Please note, you must save the carton for UPS inspection.
What Information Do We Collect?
Welder Supply only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.
Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products or services purchased. The email you provide during purchase will only be used to update you on information regarding your order.
Website Security Methods and Fraud Prevention
Any credit card information, or other sensitive information, collected by WelderSupply.com is first transmitted to Secure Socket Layer (SSL) technology and then encrypted into our database, only accessible by authorized persons with right to access our systems. All authorized persons are required to keep information accessed via our database confidential. At our discretion, orders received over the phone or internet may require photo I.D. verification.
Currency in which transactions on WelderSupply.com will be conducted is in United States currency.
Web Hosting Service Contact Information
iNET Web, 1430 East Moreland Boulevard, Waukesha, WI 53186